Terms of Service
Effective Date: September 18, 2026
These Terms of Service (“Terms”) govern your access to and use of Convertara’s website, platform, software, communications, and related services. By accessing or using Convertara, you agree to these Terms and our Privacy Policy.
1. Acceptance of Terms
By accessing or using Convertara’s website or services, you agree to be bound by these Terms. If you use Convertara on behalf of a business or other organization, you represent that you have authority to accept these Terms on its behalf.
2. Description of Services
Convertara provides lead follow-up and conversion automation services for businesses. Depending on the applicable configuration, these services may include SMS and email follow-up, response classification, lead tracking, workflow automation, notifications, analytics, and related functionality.
Features and availability may vary and may change over time.
3. User Responsibilities
You agree to provide accurate information when using Convertara and to use the services only for lawful purposes. You are responsible for maintaining the security of your account credentials and for activity conducted through your account.
Customers using Convertara to communicate with leads or customers are responsible for ensuring that they have the rights, permissions, and consent necessary to provide information to Convertara and communicate with those individuals.
4. Acceptable Use
You may not use Convertara for unlawful, fraudulent, deceptive, abusive, harassing, infringing, or unauthorized purposes. You may not attempt to disrupt the services, gain unauthorized access to Convertara systems, interfere with other users, or misuse the platform in violation of applicable law.
5. SMS Terms and Conditions
By providing your mobile phone number and affirmatively opting in to receive SMS communications where required, you agree to receive text messages from Convertara regarding your inquiry, demo request, account, or services.
Message frequency may vary. Message and data rates may apply.
You may reply STOP at any time to opt out of SMS communications. You may reply HELP for assistance.
Consent to receive SMS messages is not a condition of purchase.
Mobile carriers are not responsible for delayed or undelivered messages.
For information about how Convertara handles personal information and mobile information, please review our Privacy Policy.
6. Email Communications
Convertara may send service-related email communications in connection with inquiries, accounts, or use of the services. Where applicable, promotional email communications may include a method to unsubscribe.
7. Customer Data
Customers retain responsibility for the data they provide to Convertara and for ensuring that their collection and use of that information complies with applicable laws and contractual obligations.
Convertara may process information as necessary to provide, maintain, secure, and improve the services, subject to our Privacy Policy and applicable agreements.
8. AI and Automated Processing
Convertara may use artificial intelligence and automated systems to assist with functions such as classifying customer responses, identifying intent, and supporting workflow decisions.
Automated outputs may not always be accurate or appropriate for every circumstance. Customers remain responsible for appropriate human review and for decisions made using information generated by the services.
9. Third-Party Services
Convertara may rely on or integrate with third-party services, communications providers, APIs, or other technologies. Third-party products and services may be governed by their own terms and privacy policies.
10. Fees and Billing
Certain Convertara services may require payment. Applicable pricing, billing arrangements, subscription terms, usage limitations, and other commercial terms will be disclosed when relevant or established through a separate agreement.
11. Intellectual Property
Convertara’s website, software, branding, designs, content, technology, and related intellectual property are owned by Convertara or applicable licensors and are protected by applicable intellectual property laws.
Except as expressly permitted, you may not copy, reproduce, distribute, modify, or commercially exploit Convertara intellectual property without authorization.
12. Service Availability and Changes
Convertara may modify, update, add, or discontinue features of the services. We do not guarantee that the services will always be available, uninterrupted, secure, or error-free.
13. Disclaimer of Warranties
To the maximum extent permitted by applicable law, Convertara and its services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.
Convertara does not guarantee specific lead conversion rates, sales, revenue, business outcomes, or other results from use of the services.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Convertara will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to use of or inability to use the services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
15. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Convertara harmless from claims, liabilities, damages, losses, and expenses arising from your misuse of the services, violation of these Terms, or violation of the rights of another person or entity.
16. Suspension and Termination
Convertara may suspend or terminate access to the services when reasonably necessary, including in response to material violations of these Terms, unlawful activity, misuse of the services, or risks to the security or integrity of the platform.
17. Changes to These Terms
Convertara may update these Terms from time to time. When changes are made, the updated Terms will be posted on this page with a revised effective date. Continued use of the services following an update may constitute acceptance of the revised Terms where permitted by applicable law.
18. Contact
Questions regarding these Terms may be submitted through the contact or demo-request methods provided on the Convertara website.